You’ve got Questions. We’ve got Answers.
Do you take orders?
Yes. You can order online from this website for pickup. You can also call the shop and speak with us to place your order. For questions after hours, email us - firstname.lastname@example.org.
How much advance notice is required for orders?
We don't have rigid rules, it's a bakery not the IRS. More notice is always better. For pickup orders please give at least one day advance notice. For delivery orders we need a little more lead time so we can arrange delivery with a driver. We understand how things go, so if you need something last minute call the shop and we will try our best to make it happen.
Can my order be delivered?
Yes. Delivery is available to Washington DC and Northern VA. For delivery orders please call the shop and we’ll set it up. Delivery fee varies based on location/day/time and starts at $15.
What if I need to cancel an order?
Please call us to cancel your order. Any order canceled with 48 hours notice will receive a refund. Orders canceled with less than 48 hours notice can not be refunded.
Can I stop in to pickup what I Need?
Of course! Cupcakes, macarons, cookies, treats and more are available everyday while cakes and pies have to be ordered in advance. You can also call us or order online to ensure you get what you want in case we sell out.
Can I order birthday cakes?
Definitely! Layer cakes are a specialty of ours. Layer cakes are frosted in the classic style. If you would like writing on the cake it is $5 extra. Please call the shop to place your order. If you have questions, feel free to email - email@example.com.
What kind of cake should I order?
Will you make a cake shaped like a car, write on individual cupcakes, color frosting purple, put a photograph on a cake?
We don't work with cake shapes or fondant or make custom themed/designed cakes or cupcakes. Sorry!
I can’t find what I’m looking for – can you handle special requests?
Please call the shop or e-mail us at firstname.lastname@example.org and tell us what you’d like. We will try our best to help you out!
Do you offer special pricing for weddings and other events?
Quantity discounts are available. Please e-mail event details to email@example.com.
Do you take corporate orders?
Yes, of course! We offer quantity discounts and can also deliver your order. Please email us with details - firstname.lastname@example.org.
We do use nuts in some recipes and we are not a nut free kitchen, so if you have an allergy we don’t recommend ordering with us.
We offer gluten free blondies and brownies, french macarons and a gluten free chocolate cake that is by advance order only. We are not a gluten free kitchen, so if there is an allergy we do not recommend ordering with us.
Yes, we have a full line of vegan cupcakes, cookies and other treats. We take pride in our vegan stuff, it's amazing.
Do you accept donation requests?
Charitable work is very important to Bakeshop. We try to follow through on as many requests as possible and while we would love to be able to honor every request we receive, we receive many more than we can support. To request a donation for your school or non-profit organization, please send us an email or a letter with the following information:
Non-Profit Tax ID number
Date of the event
Type of donation requested
If you would like to email your request, please send to: email@example.com and put "Donation" in the subject line. Please do not include attachments as we will not be able to read them. Please send your request at least 60 days in advance of your event. You will be notified if your request has been approved. Unfortunately we can not respond to every request.